Warranty Information


Northeast Heat Pumps Warranty

Northeast Heat Pumps will cover the labor cost of replacement of warrantied parts for 12 years. The labor portion of the warranty is valid ONLY if the heat pump system is cleaned at least every 24 months following installation. If routine maintence and service is not conducted, then the labor portion is voided.

Fujitsu Warranty

Please check the Limited Warranty Statement for full warranty information. Please note Northeast Heat Pumps will register your warranty information for you. One less thing to worry about!

Fujitsu Note:
All systems using the refrigerant R-22 and all IAQ models (Models containing a Q in the model number) are not eligible for extended warranties and will receive the base warranty of 5-year parts and 7-years compressor.
Please Note:
The following commercial systems are also not eligible for extended warranties and will receive the base warranty of 2-year Parts and 6-year Compressor warranty. ASU30RLX, ABU18RULX, ABU24RULX, ABU36RSLX, AUU18RCLX, AUU24RCLX, AUU36RCLX, AUU42RCLX, AOU18RLX, AOU24RLX, AOU30RLX, AOU36RLX, AOU42RLX
All other models are eligible for the extended warranties if below criteria is met. See warranty statement for more details.

YOUR SYSTEM WILL QUALIFY FOR EXTENDED WARRANTY UP TO 10 YEARS IF:
The System is registered online within 60 days from the date of installation, or, in the case of a newly constructed home, within 60 days of the Purchaser's purchase of the home.
The System is installed in a residential single family or owner occupied multifamily home.
The Purchaser resides at the location where the System is installed.
The System is purchased after June 1, 2015.
Defective Parts and Compressor are made available for return to FGAI and become the property of FGAI.

YOUR SYSTEM WILL QUALIFIY FOR EXTENDED WARRANTY UP TO 12 YEARS IF:
・The System is registered online within 60 days from the date of installation, or, in the case of a newly constructed home, within 60 days of the Purchaser's purchase of the home.
・The System is installed in a residential single family or owner occupied multifamily home.
・The Purchaser resides at the location where the System is installed.
・The System is purchased after June 1, 2015.
・Defective Parts and Compressor are made available for return to FGAI and become the property of FGAI.
For more information check the warranty card that came with your unit.

Northeast Heat Pumps serves the following counties:

  • Androscoggin
  • Cumberland*
  • Kennebec*
  • Lincoln*
  • Sagadahoc*
  • York*

*RESTRICTIONS DO APPLY. PLEASE CONTACT US TO MAKE SURE WE SERVICE YOUR AREA.

Client Testimonials

  • Just a quick not to update you on how the heat pump is satisfying the heating requirements of our home (cape, 1900 sqft). When outside temps drop under 15 degrees F, the heat pump maintains between 45-50 degrees inside temp, regardless of how cold it gets outside.

    Tim and Cindy H., Sabattus, ME
  • Thank you so much Ryan! I have tried the heat pump to cool the house and it works beautifully. I look forward to not being cold this winter, thanks to you! Know that I will surely recommend you to my friends. Pilar T.

    Pilar T., Brunswick, ME
  • How absolutely wonderful!!!!!!!! Thank you so much. Yes, "Hal" is doing well now. A carport is fine, as long as one wall is open. "He" makes such a difference in how I feel about winter--such a luxury after years and years of the labor of wood!!!

    Nola, Harpswell, ME
  • All data collected to date shows positive results on both our heating system and the Hot Water system. Last week I fired up the cooling unit and it works great. Thanks for the info. Enjoy your summer. Bob

    Robert E., Cumberland, Maine
  • Thank you for making for making the installation such a fun experience. I appreciate being able to watch. You and the boys are great examples of a tight crew that works efficiently but easily together.

    Jim D., Yarmouth, Maine
  • Hey Ryan! So I wanted to report in on how much we LOVE OUR HEAT PUMP! I've been recommending you to everyone I can, and also I dragged my neighbor in to see it because I think she could use the switch :) Best, Amanda C.

  • 17 below here last night (on my thermometer) and the house was 68 this morning. Not using the pellet stove at all except for a half hour on occasion.

    Cal S., Gray, Maine
  • "These guys arrived on time and surveyed where the units were to be installed. They went right to work as a team. Jake and his team are meticulous and cheerful. They checked in as the installation progressed. The installation took about 4.5 hours. They even cleaned up as they went along."

  • "Thanks to the staff who answered my questions about an older heat pump which stopped working and to the staff who figured out the problem and fixed the heat pump!"

  • "Staff were knowledgeable, courteous and friendly. I am impressed how they all work together for a quick, clean installation."

  • "The entire crew was great --- they were clean, efficient, knowledgable and kind to our dog Winston. He was convinced they were all here to see him!

  • "Just had my heat pumps cleaned, excellent service, left no mess behind and answered my questions"

  • "I am very pleased with the service of the team of individuals that installed our heat pump. They were polite, professional and very informative and answered our questions.So happy for the demonstration how to use the remote. We have heat! Would recommend Northeast Heat Pumps to everyone.

    Linda, Topsham, Maine
  • "The crew that came to our house were incredible - efficient, polite, thoughtful, knowledgeable, patient and a pleasure to interact with."